About US
SEA FALCON LOGISTICSis much more than getting a piece of freight from one
point to another. The Council of Logistics Management defines
logistics as that part of the supply chain process that plans, implements,
and controls the efficient, effective flow and storage of goods, services,
and related information from the point of origin to the point of
consumption in order to meet customers' requirements. Our job is to
make sure that from raw material to finished goods sitting on the retail
shelf, we provide the critical services and information necessary to give
our clients a competitive advantage in the management of their supply
chains.
Why SEA FALCON
LOGISTICS? Core Assets SEA FALCON 'S
positioning line is, "You'd be surprised how far we'll go
for you." This statement is not mere hype; it is our commitment
to go beyond the expectations of what companies need from a global
logistics provider. How do we accomplish this? By staying focused on our
core assets:
Our People
Our Systems
Our Culture
Our Customers
People By recruiting, motivating and
retaining the best personnel in the business, we feel we will keep our
leadership position in the marketplace. Our business is quality customer
service and our people are what make that happen. We hire individuals
based on attitude, and we train the skills it takes to make a successful
career here. SEA FALCON LOGISITCS' employees, as part of their overall job
evaluation, are required to take a minimum of 52 hours per year, of
in-house training. Multiple on-going training classes are available at any
one time within each SEA FALCON LOGISITCS office
location. Systems SEA FALCON
LOGISITCS takes control of our destiny by taking control of our systems
direction. Moving information in a timely and accurate method is just as
important as moving the goods and our systems support our operations teams
and our customers in providing them the data they need to successfully
manage the movement of their goods. All of our global offices are linked
via high-speed lines using the same hardware and running off of the same
transportation software. This drives global standardization with timely
and accurate communication. We are the leader in the systems arena, and we
are continuing to invest in this critical area. Culture We believe that successful companies
have a unique culture, and they work hard to protect that culture. At SEA
FALCON LOGISITCS our culture is about exceeding our customers expectations
and providing a place for our employees to make a career and do well for
themselves. Our environment breeds success, and you will notice that our
people move faster, work harder and are better rewarded than our
competition. Our offices are neat, organized and set up in accordance with
our quality policies. We are a process driven organization that focuses on
continual improvement. It's a simple philosophy that works. We will do all
we can to protect our
culture. Customers Our
financial success is directly related to our client retention. We have the
smallest sales staff in the industry and put more emphasis on taking care
of our existing clients than going out and getting new business. We feel
that if we partner with the right clients our business will grow with
these customers, and our reputation will support our sales staff in
obtainment of new partners. We have initiated some very successful
programs to support our existing clients including:
Account Management Program
Quality Management Reviews
Service / Vendor Scorecard(s)
Formalized Client Retention Programs
Focus Groups
We believe that we need to invest in our existing
clients in order to grow our business. You are the reason we exist and
succeed. To summarize, when choosing a provider of logistics services,
you are buying the people, the systems and the culture of an organization.
You must trust that these three critical elements work in harmony on a
global basis. To reiterate, at SEA FALCON LOGISITCS we take great pride in
ensuring that our customers get the same level of consistent service
everywhere in the world. Our client retention record is a testament to our
ability to exceed our customer's expectation and never take their business
for granted. Our goal of 100% customer satisfaction, 100% of the time is
something we live by. If given the opportunity, we will surprise you with
our capability, our commitment and the subsequent results of our joint
efforts. The bottom line is,
SEA FALCON LOGISITCS has the systems, facilities and most important, the
people, to provide companies with a consistent quality service at a
competitive price. |